ARRAY ONLINE 
RETURN POLICY

1. You may request for a full refund within 3 days of receiving your items.

2. After 3 days and before 30 days of receiving you may exchange your items for a store credit that never expires. 

 

The following conditions must be met in order to receive a refund or store credit:  

1. Be unworn, odor, and damage free.
2. Within 3 days of delivery for a full refund, within 30 days of delivery date you may get store credit or exchange .
3. Original tags on.
4. Unwashed
5. Unaltered
6. Original conditions

Non – exchangeable items include: 

1.      Sticky bras
2.    Clearance items or final sale items ( anything 50% off)
3.      Hair accessories
4.      Jewelry
5.  Intimates: underwear, swimwear, etc
6. Masks 
7. Custom made items 

 

To get a full refund back please follow these instructions 

1. Refunds for money back must be claimed within 3 days of the date you receive your package. If it its later than 3 days and up to 30 days after delivery, you may exchange your items or get store credit that never expires.

2. Contact ellie.fortuity@gmail.com with subject refund with in the 3 days after you have received. 

3. We will email you a return label and you will need to ship the items back to us, in the original condition. 

4. Once received we will contact you to let you know that status of the refund or exchange 

If you receive incorrect or manufactured defective items, all claims must be within the first 7 days of delivery.

 

** please make sure to contact us before sending an item back 

*Double discounts do not apply, please understand we are a small boutique and try to give you the lowest price possible. If a glitch in our system happens we will contact you to let you know.

*Discount Codes can not be used in conjunction with sale items or other discounts. 

* any discounts will not be applicable for gift certificates, if a discount is used to purchase a gift card (by accident) a refund will be issued and it can be purchased at full price. 

 

* All refunds and exchanges are subject to management approval. These are policies are for www.arrayshops.com and do not reflect the exchange policy of in store purchases.