Shipping, FREE RETURNS, & EXCHANGES
ONLINE EXCHANGE POLICY ONLY:
FREE EXCHANGES
Policy
We hope you love your purchase, if not do not worry we will exchange items for store credit that never expires and the shipping cost will be on us! These items must fit the following conditions:
- Be unworn, odor, and damage free.
- Within 5 days of delivery for a full refund, within 30 days of delivery date you may get store credit or exchange .
- Original tags on.
- Unwashed
- Unaltered
- Original conditions
Non – exchangeable items include:
- Sticky bras
- Clearance items or final sale items ( anything 50% off)
- Body suits
- Hair accessories
- Jewelry
- Intimates: underwear, swimwear, etc
To get a full refund back please follow these instructions
1. Refunds for money back must be claimed and sent back within 5 days of the date delivered. If it its later than 5 days and up to 30 days after delivery, you may exchange your items or get store credit that never expires.
2. Contact ellie.fortuity@gmail.com with subject refund with in the 5 days after you have received.
3. We will email you a return label and you will need to ship the items back to us, in the original condition.
4. Once received we will contact you to let you know that status of the refund or exchange
If you receive incorrect or manufactured defective items, all claims must be within the first 7 days of delivery.
Please contact ellie.fortuity@gmail.com if you have any other questions
** please make sure to contact us before sending an item back
*This return and refund policy only applies to online purchases at www.fortuityusa.com, not available for in store purchases.
* any discounts will not be applicable for gift certificates, if a discount is used to purchase a gift card (by accident) a refund will be issued and it can be purchased at full price.
* REFUNDS WILL NOT BE ELIGIBLE ON CUSTOM MADE ITEMS- (some greek jewelry, monograms, etc.)
* All refunds and exchanges are subject to management approval. These are policies are for www.fortuityusa.com and do not reflect the exchange policy of in store purchases.
DISCOUNT CODES: please note that if a discount is used the rules apply to what was given out or written for the code. For example if it is a one item use discount and its takes it off the whole purchase- fortuity may request that the rest is paid for and adjusted before shipping. Please understand there are glitches in the system at times and we try to avoid them as best as we can.
